Global Locations of Vendora
India
Company: ANGLER Technologies India Pvt Ltd
Address: #1245, Trichy Road, Coimbatore – 641 045, India.
Tel: +91 422 2312707 / 2313938
Office Label: Corporate Office / Head Office / India Delivery Center
India
Company: ANGLER Technologies India Pvt Ltd
Address: AP 852/59, 1st Floor, H Block, 2nd Street, 11th Main Road, Anna Nagar, Chennai – 600 040, India.
Tel: +91-422-2313938
Office Label: India Regional Office / Chennai Business Office
Dubai
Company: ANGLER Dubai
Address: Dubai World Central, P.O. Box 390667, Dubai, UAE.
Tel: +91-422-2313938
Office Label: Middle East Business Location
Singapore
Company: ANGLER Technologies SG Pte Ltd
Address: 417, Yishun Mall, Yishun Ave 11, #01-331, Singapore – 760417.
Tel: +91-422-2313938
Office Label: Singapore Business Location
Hong Kong
Company: ANGLER Technologies HK Ltd
Address: 2407, Lucida Industrial Building, 43-47, Wang Lung ST, Tsuen Wan, NT, Hong Kong.
Tel: +91-422-2313938
Office Label: Hong Kong Business Location
Expert Consultation
For product demo, implementation discussion, procurement workflow consultation, or SAP/ERP integration enquiry.
Map to Vendora Head Office
Sales, Support, and Implementation Ownership
Sales & Product Demo
For product demo, pricing discussion, ROI assessment, procurement workflow fitment, or SAP/Oracle integration enquiry.
Owner: Vendora Sales / Business Consulting Team
Expected Response: Within 1–2 business days
Implementation Support
For onboarding, kickoff, workflow configuration, ERP/data alignment, vendor rollout, training, testing, go-live, and hypercare.
Owner: Vendora Implementation Team
Expected Response: Based on project scope and priority
Customer Support
For access issues, workflow questions, configuration support, report issues, transaction errors, vendor rollout questions, or escalation handling.
Owner: Vendora Support Team
Expected Response: Based on issue priority
Support Hours
| Request Type | Primary Owner | Suggested Support Hours | Best Channel |
|---|---|---|---|
| New product demo or sales enquiry | Sales / Business Consulting Team | Monday–Friday, 9:30 AM–6:30 PM IST | Contact form, phone, email |
| Implementation and rollout support | Implementation Team | As agreed in project plan | Project email, scheduled calls, support channel |
| Customer support request | Support Team | Monday–Friday, 9:30 AM–6:30 PM IST | Email, phone, support ticket if enabled |
| Critical escalation | Project / Account Owner | As per customer agreement | Escalation contact or project channel |
Vendora Implementation Process
Initial Consultation
We review your vendor count, procurement workflow, ERP system, monthly PO/invoice volume, pain points, required modules, and expected timeline.
Project Kickoff
Procurement, SCM, finance, IT/ERP, quality, and Vendora implementation teams align on scope, goals, roles, milestones, and success criteria.
Configuration
Vendora is configured for vendor onboarding, RFQ, PO, ASN, quality, GRN, invoice, payment visibility, ticketing, approvals, roles, and reports.
ERP & Data Alignment
For SAP, Oracle, or other ERP systems, Vendora aligns key touchpoints such as vendor master, PO, GRN, invoice accounting, payment status, and reporting data.
Vendor Rollout
Rollout can begin with pilot vendors, followed by phased onboarding, login instructions, workflow training, feedback collection, and wider supplier adoption.
Training
Role-based training is provided for buyers, vendors, finance users, quality teams, admins, management users, and ERP/IT stakeholders.
Go-Live & Hypercare
After launch, Vendora supports early transactions, login issues, workflow gaps, approval bottlenecks, report tuning, and adoption feedback.
Ongoing Support
Customers can contact Vendora for usage questions, configuration changes, reports, access issues, workflow updates, and escalation handling.
Support Workflow and Escalation Model
| Escalation Level | Owner | Handles |
|---|---|---|
| Level 1 | Support Team | Login issues, basic usage questions, form issues, and user guidance |
| Level 2 | Implementation / Functional Consultant | Workflow issues, approval flow, module configuration, and report logic |
| Level 3 | Technical / ERP Team | Integration, sync failure, API/middleware issue, data mismatch, or performance issue |
| Level 4 | Project / Account Owner | Critical business impact, repeated SLA breach, rollout risk, or management escalation |
Suggested Support Priority Model
| Priority | Example | Suggested Response Target | Suggested Resolution Target |
|---|---|---|---|
| Critical | System unavailable, major login failure, ERP sync blocking transactions | 2 business hours | 1 business day or based on root cause |
| High | PO, ASN, invoice, GRN, or payment workflow blocked for multiple users | 4 business hours | 1–2 business days |
| Medium | Report issue, role access issue, configuration change, user query | 1 business day | 2–4 business days |
| Low | Minor UI query, training clarification, content correction | 2 business days | 3–5 business days |
| Enhancement | New workflow, custom report, new integration rule | Based on scope | Based on change request approval |
Provide Us the Details as Specific as Possible. We Are Passionate to Assist You.
What happens after you submit this form?
Vendora will use your details to respond to your enquiry, understand your procurement or vendor management requirement, and route your request to the right team.
Our team usually responds within 1–2 business days. We do not sell your personal information or use your submission for unrelated spam communication.
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For enterprise customers requiring data-processing documentation, security review, or DPA-related information, please mention it in the message field so we can route your request to the appropriate team.
Need Help with Vendor Management or Procurement Automation?
Contact Vendora for product demo, implementation planning, SAP/ERP integration discussion, customer support, vendor rollout guidance, or procurement workflow consultation.
Phone: +91 422 2312707 / 2313938
Mobile: +91 9381066669
![A modern smartphone showing the [Vendor Portal Management System] dashboard for on-the-go vendor collaboration.](https://www.vendorascmsoftware.com/wp-content/themes/vendora/images/phone.webp){kind=small}
