Privacy Policy

This Privacy Policy explains what information we collect, how we use it, how we protect it and how users may contact us regarding access, correction, deletion or privacy-related requests.

Vendora is a B2B supply chain management and vendor management software platform designed for procurement, purchase, finance, supply chain and vendor-facing teams.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Vendora SCM Software website pages
• Demo request forms
• Contact and enquiry forms
• Get Quote / Free Consultation forms
• Product communication and support interactions
• Partner and business enquiry submissions
• Website analytics, cookies and similar technologies

This policy does not automatically apply to third-party websites, external links, ERP systems, customer-owned databases or third-party applications that may be connected, integrated or referenced separately during customer implementation.

2. Information We Collect

Vendora may collect business and contact information when users interact with our website or submit forms. This may include:

• Name
• Company name
• Business email address
• Phone number
• Job title or department
• City, region or country
• Company size or business category
• ERP or procurement system information shared voluntarily
• Demo requirements
• Quote requirements
• Procurement workflow details shared through enquiry forms
• Message content submitted through forms or email communication

We may also collect technical and website usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring page or campaign source
• Form submission source
• Website interaction data
• Cookie and analytics identifiers

3. How We Use Information

Vendora uses collected information for legitimate business and operational purposes, including:

• Responding to demo requests, quote requests and enquiries
• Understanding procurement, vendor management and ERP integration requirements
• Scheduling product discussions or consultations
• Sharing relevant product, service or implementation information
• Improving website content, navigation, performance and user experience
• Supporting sales, pre-sales, onboarding and implementation conversations
• Communicating product updates, webinars, case studies or relevant business content
• Maintaining website security and preventing misuse
• Managing partner, vendor or business relationship enquiries
• Meeting legal, regulatory, contractual or operational obligations

Vendora does not sell personal information.

4. Business and Procurement Data Shared During Discussions

During demo, discovery, quote or implementation-related conversations, prospects or customers may voluntarily share information about procurement workflows, vendor onboarding, purchase requests, purchase orders, goods receipt notes, invoices, approval flows, ERP systems or reporting requirements.

Such information is used only to understand business requirements, provide relevant product guidance, prepare solution discussions, estimate implementation scope or support customer communication.

Vendora does not request unnecessary sensitive information through public website forms.

5. Cookies and Website Analytics

Vendora may use cookies, analytics tools or similar technologies to understand website performance and visitor behavior.

These technologies may help us:

• Analyze traffic sources
• Improve page performance
• Understand content engagement
• Improve website navigation
• Measure campaign effectiveness
• Prevent misuse or suspicious activity

Users may disable or manage cookies through browser settings. Some website features may not function optimally if cookies are disabled.

6. Information Sharing

Vendora does not sell, rent or trade personal information.

We may share limited information only when necessary for:

• Website hosting and technical operations
• CRM, email, analytics or communication support
• Business enquiry handling
• Demo scheduling or consultation support
• Legal, regulatory or compliance requirements
• Protection of rights, safety, systems or business operations
• Support from authorized service providers or implementation partners, where applicable

Any third-party service provider or partner engaged by Vendora is expected to process information only for authorized business purposes.

8. Data Retention

Vendora retains information only as long as reasonably necessary for business, communication, operational, legal or contractual purposes.

Typical retention purposes may include:

• Responding to enquiries
• Maintaining communication history
• Supporting sales or implementation discussions
• Meeting legal or accounting obligations
• Resolving disputes or support matters
• Improving website and service quality

When information is no longer required, Vendora may delete, anonymize or securely restrict access to it, depending on operational and legal requirements.

9. Data Processing Agreement and Enterprise Privacy Requests

For enterprise customers, implementation partners or organizations requiring a Data Processing Agreement, vendor security review or privacy questionnaire, requests may be submitted to Vendora using the contact details provided below.

Enterprise privacy and data-processing requests may include:

• Data Processing Agreement review
• Vendor onboarding documentation
• Security questionnaire response
• Data retention clarification
• Subprocessor or service-provider clarification
• ERP integration data-flow discussion
• Implementation-specific privacy assessment

10. International Access and Cross-Border Communication

Vendora may communicate with prospects, customers, partners or website visitors from different regions. Information submitted through the website may be processed or accessed by authorized Vendora personnel or service providers for business communication, support, implementation or operational purposes.

Where required, Vendora will handle such information in accordance with applicable business, contractual and legal requirements.

11. Third-Party Links

The Vendora website may contain links to third-party websites, tools, platforms, social media pages or partner resources.

Vendora is not responsible for the privacy practices, content, security or data handling policies of third-party websites. Users should review the privacy policies of external websites before submitting information to them.

12. Your Rights and Choices

Depending on applicable laws and business context, users may request to:

• Access personal information submitted to Vendora
• Correct inaccurate or outdated information
• Update contact or company details
• Request deletion of information, where applicable
• Withdraw communication preferences
• Ask questions about data handling or retention

Vendora will review such requests and respond based on applicable legal, contractual, operational and verification requirements.

13. Marketing Communications

Vendora may send business-related product updates, webinar invitations, case studies, blog content or solution information to users who have interacted with the website or submitted business enquiries.

Users may request to stop receiving non-essential marketing communications by contacting Vendora.

Transactional, support, legal or service-related communications may still be sent where necessary.

14. Children’s Privacy

Vendora SCM Software is intended for business and professional users. The website and software are not directed toward children.

Vendora does not knowingly collect personal information from children.

15. Updates to This Privacy Policy

Vendora may update this Privacy Policy from time to time to reflect changes in business practices, website functionality, legal requirements or data-handling processes.

When updates are made, the “Last Updated” date on this page will be revised.